Shipping policy

Thanks for choosing Solacebeam, we will be continuously improving our services to provide you a pleasant and easy shopping experience.

After the order is placed, you will receive an order confirmation email.

We are now working with Fedex/DHL/UPS to provide you a fast and reliable shipping experience.

Shipping Locations

Solacebeam ships from warehouses in the United States and manufacturing facilities in China. We currently ship to:

· North America: United States, Canada

· Oceania: Australia

· Europe: United Kingdom, Germany, France, Italy, Norway, Switzerland, Netherlands, Denmark, Austria, Sweden, Finland, Belgium

For shipping to other countries, please contact us at support@Solacebeam.com

Order Processing time

After order is placed, we will begin to handle with the order. Usually, it takes 5~7 working days to get the order to be packed, as the items are fragile, so we will need to use strength package and the wooden case outside to protect the product inside.

Shipping Cost and Shipping Time

Solacebeam Inc offers free standard shipping for all orders.

The standard shipping time will be 7~10 working days.

Note: For package size over 40″, we will choose ocean shipping according to the situation, and the ocean shipping time is about 25-35 business days. We will communicate with customers in advance. If the customer’s package is oversized, but want to get the product quickly, you can contact us (support@Solacebeam.com).

Total delivery time = processing time + shipping time (depending on your location)

Shipping: Free Shipping.

The delivery time is consisting of the order processing time (5~7 business days) and delivery time (7~10business days) Therefore, you will be able to receive your order in around 12~17 working days after receiving the order confirmation email.

Track My Order

Tracking number with the carrier information will be provided with 1~2 business day after your order is shipped out. You will be able to track the status of your package on the carrier website.

If you are not able to track the package with the tracking number provided, please contact us(support@Solacebeam.com). In rare cases, tracking number might be updated, we will have the issues solved within 48 hours

Order Cancellation

Orders can be cancelled if it has not been shipped out yet, and we will initiate the refund in 48 hours after receiving your cancellation request. If it is already shipped out, it will not be able to cancel from our side, you can submit a return request after receiving it (make sure it is unused and in original package).

About taxes

The import taxes and duties are already included in the price listed on the website.

Damages caused by transportation

If there is any damages or defects caused by transportation, please kindly contact us at support@Solacebeam.com, free replacement will be sent by express after we receiving the request.

Contact Information

If you have any further questions, please do not hesitate to contact us as follow:

Email:support@Solacebeam.com

Phone:+1 (970)3931080

Hours:Mon-Sun, 24/7

Time zone：Los Angeles (GMT-8)